Support Services

Our Dedicated Team Understands Your Needs

Here for You Every Step of the Way

Changing the landscape of your course materials can be bumpy. Ed Map is your institution’s guide to achieve a successful transition from print to digital materials. And our top-notch support services are there from the start.

Institutional Support Services

These are provided by a dedicated team led by an academic support manager. The team provides:

  • Assurance that the course materials list is current and all materials are available before the start of each academic term
  • Project management for digital and print-on-demand (POD) migration
  • Routine fulfillment metrics

Designated representatives from the inventory management, eLearning support and accounting support teams fill out the comprehensive services provided.

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Student Support Services

Student support services are provided by our call center’s student support team. Representatives provide:

  • Inbound email and call support
  • Tier 1 and Tier 2 technical support for course material access and eTextbooks

Warehouse Fulfillment Services

Even though the use of digital course materials is increasing, many institutions still offer print course materials. Ed Map’s warehouse services can help support institutions as they undertake the transition from print to digital.

Ed Map’s facility is centrally located close to the warehouses of major publishers. Our location also enables shipments via UPS ground service to reach 67% of the U.S. population within two to three days.

Warehouse fulfillment services include:
  • Support for institutions as they transition from print to digital
  • Inventory procurement and management of inventory levels
  • Pick, pack and ship activities from segmented, client-specific inventory with the ability to receive and ship the same day

Ed Map Solutions

Everything we do from Discover to Management to Access is geared toward ensuring that your students have access to affordable and engaging content on or before day one of class.

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