We get it. Because your students view their school-branded and ED MAP-powered bookstore as an extension of your school, the quality of customer service they receive reflects onto your school. Our on-site customer service representatives receive ongoing training on each of our client school’s special requirements so they can provide knowledgeable, relevant assistance.
Everyone talks about great customer support, but not everyone provides it. We let our client schools do the talking for us:
"If we ever had a challenge; if we ever needed something, they were incredibly responsive. They really wanted us to be happy and that's what you need in a provider and a partner to be able to do what you do well."
• Renee Herzing, President and CEO, Herzing University
"ED MAP is extremely responsive to our changing needs and responds with the positive approach we expect from someone who wants to be our partner for the long-term and not just another vendor waiting for the bill to be paid. In addition, ED MAP is committing resources to a large conversion we are making to deliver our classroom materials in digital format. The undertaking is immense and promises exciting benefits for our students, but the complexity requires constant attention that ED MAP is willing to commit on our behalf. If you want a partner instead of a vendor, you simply have to choose ED MAP."
• Bret Ammons, Dean of the College, Madison Media Institute
"In my opinion, ED MAP is on the forefront of digital technology solutions for colleges. Bryan College's long-term textbook strategy is to embrace technology and migrate to a digital process. And ED MAP has been very instrumental in helping us through this."
• Brian Stewart, President, Bryan College
Customer Support